Why Autotest

Why Autotest

Why Autotest

Autotest believes that your car deserves the best care possible — after all, you need it to get you to work, to get to the shops and to transport you and your family while keeping you all as safe as possible.

At Autotest’s premises in West Ewell, we work to be better — better than our competitors, better than main dealers and better than you expect.

We know what we do best — looking after your car and looking after you while you are our customer — but we are always striving to do it better and to be the best for car and van servicing in Surrey.

If you need a car while we are working on yours, please ask for a hire car or a courtesy car and we will arrange it for you.

Relax while we work on your vehicle - If you would like to wait while we work on your car, please feel free to relax in our customer reception area, and watch TV, read and have a complimentary hot drink.

Autotest is enormously proud of the number of happy customers we have. An extremely high proportion of our customers come to us through recommendation and nearly all of our customers are happy to recommend us. We hope you will be too. Why? Because we are always striving to be better and to provide a better customer experience and better value for money.

Make Autotest your first choice.

Autotest are experts when it comes to car repairs and maintenance. Why don’t you give us a call to find out what we can do for you?

We look after customers in Epsom, West Ewell, Banstead, Claygate, Sutton, New Malden, Worcester Park, Leatherhead, Oxshott, Esher, Cobham, Tolworth, Chessington, Surbiton, Weybridge, Cheam, Morden, Surrey & London.

For more information about all our services, then please get in contact with us today on 020 8974 1246 or alternatively, send us a request or email via the website .We strive to go the extra mile with all our customers and as a result of this dedication, our customers have rated us 4.4 out of 5 on Google.

About Autotest

Autotest originally opened its door in January 1990, offering MOT’s and Basic Car servicing, since then we have expanded and developed our skills. We still carry out MOT’s however we have a larger range of Servicing available, including Dealer Servicing options and offer extensive repairs including Diagnostics, Clutches, Brakes and Air Conditioning, to mention just a few.

Why Autotest

The company was originally founded by father and son team, Ron and Steve Hardie-East. When Ron retired in 2002, Steve continued to develop the business and is still an integral part of the day to day running of the company.

We believe that happy staff, means better customer service and improved moral in the business. Many of our staff members have stayed with Autotest for a long time, such as Shelley, who is celebrating 28 years with the company this year. We are very proud that our colleagues that we work with are such an amazing asset to Autotest, and it is the cornerstone to our business principals going forward.

Autotest have always focused their business towards customer satisfaction and are happy to help wherever possible, nothing is too much trouble for the team here. We strive to go the extra mile with all our customers and as a result of this dedication, our customers have rated us 4.4 out of 5 on Google.

Over the years, cars have changed and become a lot more sophisticated and complex, Autotest continues to keep pace with these changes, ensuring we have the latest diagnostic technology to find the cause of problems with your car and fix them as quickly and economically as possible.

In 2006, Autotest joined the BOSCH Car Service group and successfully completed the Quality Control Programme and auditing processes – ensuring a high standard of training, equipment, and business practice.

As our skills expanded, so did the need for more equipment and space, so in 2012 we got our workshop totally refurbished which gave us more space to upgrade and stock up on the latest equipment and tools. We also installed new ramps and a state of the art MOT bay. As a local garage we like to be recognised as fair and trustworthy, so when Good Garage scheme came about and started making a name for themselves, we joined the scheme and passed their assessments with flying colours.

Autotest has based its business on the beliefs that your car deserves the best care possible — after all, you need it to get you to work, to get to the shops and to transport you and your family while keeping you all as safe as possible, because of this we work to be better — better than our competitors, better than main dealers and better than you expect.

We know what we do best — looking after your car and looking after you while you are our customer however, we are always striving to do it better and to be the best for car and van servicing in Surrey.

Getting your car fixed or serviced can be tedious – you may lose your car for several hours and might need to find another way of getting around. If you need a loan car while we are working on yours, please ask for a hire car or a courtesy car and we will arrange it for you. We want you to relax while we work on your vehicle, we offer various solutions to make it as convenient as possible. If you would rather wait while we work on your car, please feel free to relax in our customer reception area, and watch TV, read and have a complimentary hot drink.

Autotest is proud to have a number of happy customers, an extremely high proportion of our customers come to us through recommendation and nearly all of our customers are happy to recommend us. We hope you will be too; we are always striving to be better and to provide a better customer experience and better value for money.

Autotest through the years -

1990 – Workshop moved from within Petrol Station to purpose built workshop and offices on land behind the station
1990 – Became an Approved AA Workshop
1993 – Became an approved member of the RMI – Retail Motoring Industry
2002 – Ron Hardie-East retired
2004 – Gas Handling Training completed enabling onsite Air Conditioning maintenance and repairs
2006 – Joined the BOSCH Car Service group
2012 – Workshop Refurbished
2013 – Joined the Good Garage scheme
2015 – Celebrated 25 years
2015 – Introduction of the Autotest Loyalty Card Club and launched new website
2020 – Celebrated 30 Years
2020 – Launch of new website
2024 - Expansion of our Current Premises to Double Capacity.

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Autotest (West Ewell) Ltd -- Bosch Car Service place picture
4.5
Based on 204 reviews
powered by Google
mark kelly profile picture
mark kelly
18:01 24 Oct 25
What can I say first time I have used them , very helpful and honest which as we know not all garages are, They even lent me courtesy car with no charge, Brilliant garage best I’ve used in 30 years of driving crappy cars that need a lot of work.
Highly recommend this garage.
Henry Cawson profile picture
Henry Cawson
16:36 21 Oct 25
Autotest did my MOT and service for the second year running and did a great job once again. Really professional and completely honest about what needed doing urgently and what could wait till next year. I went for the full clean this year and my car is also absolutely spotless.
Emily Moore profile picture
Emily Moore
08:25 17 Oct 25
Thank you to Steve and the lovely receptionist (sorry I didn’t get her name) for helping me in a panic this morning needing a tyre change. Very nice place, absolutely spotless and helpful staff!
Steve Hardie-east profile picture
Steve Hardie-east
10:59 16 Oct 25
Thank guys for MOT the car today .
Steve profile picture
Steve
14:41 14 Oct 25
These guys failed my MOT on one major point and 2 minor points. All 'legally', BUT - the major just required some cleaner in the diesel tank and to drive it up and down a bit then re-test emissions. The 2 minors were a low screen wash tank and the fact I had my dipped beam setting above the 0 standard level (literally just needs one dial on the dash turning to the left!)

Was told would be ready within the hour and would get a call, 2 hours later still no call so I head to garage. Met with unhelpful and unfriendly stern faced guy sat at computer, ignored for 1 minute before response (still blanking me and looking at computer). Then he even TELLS ME the work would have been done to pass it if I had been earlier to the slot! What the actual....!? Ok, I admit I was 10 mins late to it (for an unexpected valid reason) but I had phoned before and was told by them it was still ok to attend my slot, hence I went.

Then was told to sort it all myself, and re-book MOT the next day. Another £54!

Got back to my vehicle, they'd even removed the scented thing my usual local garage gives me after service, which was new and still scenting. It was taken off and put on passenger seat!!?

0 customer service, just in it for the money and the service you get is on whatever whim the service personnel are feeling that day it seems. Crazy business model.

The truth is in all of the 1-star negative comments on here - they have replied to NONE of them, not one, with any justification from their side.

A quote from one of their '5-star' reviews on here:

"The team at Autotest are professional and friendly, and they go out of their way to make your problems go away"

Absolute JOKE! AVOID at all costs!!!!
Ian Pheby profile picture
Ian Pheby
10:11 13 Aug 25
Attended Autotest (West Ewell) today for a replacement tyre on my daughter's car - booking via Black Circles (ref: BC5902047). I was very impressed with Autotest. Facilities are spotless, service was faultless and the team are really friendly and well informed. I would certainly consider Autotest for more that just tyre replacement in the future. Brilliant job Autotest and thank you.
Mark Langfield profile picture
Mark Langfield
23:22 05 Aug 25
Great service, only booked in for a replacement tyre but I was made to feel very welcome. The tyre arrived early and they even fitted me in a day early. Immaculate premises clearly shows a business/owner that takes pride in their work.
julia searle profile picture
julia searle
16:16 31 Jul 25
Staff are very nice and helpful.
Carolyn Coles profile picture
Carolyn Coles
17:11 03 Jul 25
Always excellent service from the team at autotest. Reliable, great prices and an all round great service. Thank you
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